24/7 EMERGENCY RESPONSE — Water · Fire · Mold · Call (516) 723-9463
FAQ

FAQ

You, the insured, are in charge of your loss and are the only person who can choose and hire the repair contractor. We are a “full service” licensed Recovery Specialist. In all cases we work for you and pledge to return your property back to its pre-loss condition.

Q. – I have damaged items and valuables in my home. What do I do?

We will inventory all of your personal property, pack up, restore and/or clean, store at a climate controlled location and return upon completion of your repaired property. The items that can not be repaired may be replaced providing you have coverage.

Q. – What do I do with my valuables?

We want you to collect all of your jewelry, important documents, firearms and other valuables. Keep them in your possession.

Q. – Who makes the fixture and construction material selections?

Our Project Manager will meet with you and help you with this process. We have pre-approved suppliers that will be called upon to help with the necessary selections of construction materials, including: flooring, paint colors, lighting and plumbing fixtures, cabinets and countertops, appliances, window treatments and more.

Q. – What happens during the repair process?

The Project Manager and the Project Coordinator assigned to your project will be scheduling the repairs through our crews and pre-approved vendors to insure the highest quality repairs. If additional damage repairs are required, the Project Manager will submit the estimate (called a supplement) to your insurance adjuster for approval before work begins.

Q. – Other Questions?

Please contact us for any additional questions.