FAQ

Q. – My property has been damaged. Who will repair my property?

You, the insured, are in charge of your loss and are the only person who can choose and hire the repair contractor.  We are a “full service” licensed Recovery Specialist.  In all cases we work for you and pledge to return your property back to its pre-loss condition.

Q. – I have damaged items and valuables in my home. What do I do?

We will inventory all of your personal property, pack up, restore and/or clean, store at a climate controlled location and return upon completion of your repaired property. The items that can not be repaired may be replaced providing you have coverage.

Q. – What do I do with my valuables?

We want you to collect all of your jewelry, important documents, firearms and other valuables. Keep them in your possession.

Q. – Who makes the fixture and construction material selections?

Our Project Manager will meet with you and help you with this process. We have pre-approved suppliers that will be called upon to help with the necessary selections of construction materials, including: flooring, paint colors, lighting and plumbing fixtures, cabinets and countertops, appliances, window treatments and more.

Q. – What happens during the repair process?

The Project Manager and the Project Coordinator assigned to your project will be scheduling the repairs through our crews and pre-approved vendors to insure the highest quality repairs. If additional damage repairs are required, the Project Manager will submit the estimate (called a supplement) to your insurance adjuster for approval before work begins.

Q. – Other Questions?

Please contact us for any additional questions.