# Victory Restoration & Cleaning FAQ

> Answers to common restoration, belongings, repair-planning, and insurance-process questions.

## Who chooses the contractor?

The customer and insured party chooses the repair contractor. Victory describes itself as a full-service licensed recovery specialist that works for the property owner and aims to return the property to its pre-loss condition.

## What should I do with damaged items and valuables?

Victory says it can inventory, pack, restore or clean, store, and return personal property as the project requires. Customers should keep jewelry, important documents, firearms, and other valuables in their own possession.

## Who helps with repair selections?

The site says a project manager can help coordinate selections such as flooring, paint, lighting, plumbing fixtures, cabinets, countertops, appliances, and window treatments.

## What happens during repairs?

The project team schedules repairs through crews and approved vendors. If previously unseen damage requires additional work, the site says a supplement estimate may be submitted to the insurance adjuster for approval before work begins.

For other questions, [contact Victory](https://www.victoryrestorationandcleaning.com/contact/index.md) or call [(516) 723-9463](tel:+15167239463).